Grandbridge Loan Administration Analyst / Associate

Truist • Atlanta, GA

7d

About The Position

Perform loan administration duties for commercial real estate loans and generally enforce loan documents on behalf of the lender. Support document administration, new loan setup, tax and insurance administration, and customer service. The role includes boarding and validating commercial real estate loans and transactions, reviewing governing documents to establish accurate servicing data, researching and resolving discrepancies, supporting servicing transfers and portfolio conversions, and documenting validation work and exceptions. The analyst takes ownership of assigned loans through onboarding and validation, escalating unsupported or conflicting information and contributing to process improvement and automation.

Requirements

• Bachelor’s degree or equivalent education and related training.
• Good written and verbal communication skills.
• Ability to produce accurate work efficiently and consistently.
• Good organizational and problem-solving skills.
• Ability to multitask in a high-paced environment with heavy interaction with borrowers.
• Ability to work independently and as part of a team.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel occasionally overnight.
• Ability to work scheduled hours, including overtime as directed by a manager or supervisor and required by business needs.
• Able to sit for extended periods and periodically move about during the workday.
• Able to access and interpret client information on a computer and hear and speak with individuals in person and by phone.
• Able to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.
• Able to focus, interpret information logically to solve problems, and answer customers’ questions appropriately.

Nice To Haves

• Mortgage banking experience.
• Knowledge of commercial loan servicing.
• Direct CMBS and/or master servicing experience.
• Experience with SASB or other complex commercial real estate transactions.
• Experience with loan components and complex collateral structures.
• Experience with servicing transfers or loan portfolio conversions.
• Knowledge of investor reporting or securitization-related servicing.
• Post-closing or commercial loan-document review experience.
• Experience performing loan boarding quality control or working within a formal control environment.

Responsibilities

• Perform new loan boarding and servicing-system setup for commercial real estate loans.
• Review executed loan and transaction documents, identify key servicing requirements, and translate them into accurate servicing setup.
• Board and validate CMBS, SASB, master servicing, and other commercial real estate transactions according to experience level.
• Understand and validate complex loan structures, including component-level information and collateral relationships.
• Validate loan balances, payment terms, interest rates, payment dates, escrow and reserve requirements, collateral information, and other servicing data against governing documents.
• Identify and research discrepancies between boarding data, transferred servicing data, system information, and executed loan documents.
• Reconcile issues involving payments, balances, interest calculations, escrow amounts, and other servicing data.
• Support servicing transfers and portfolio conversions by validating transferred information against governing documents and servicing records.
• Document validation work, exceptions, corrections, and conclusions clearly for analysts, managers, quality-control reviewers, and auditors.
• Escalate exceptions or conflicting information when governing documents do not support a servicing determination.
• Perform loan boarding quality-control activities and ensure identified exceptions are resolved before final validation.
• Maintain loan documentation through established imaging, retention, and workflow processes.
• Support release/satisfaction processing, UCC administration, and customer service inquiries.
• Take ownership of assigned loans through onboarding and validation, with independence appropriate to experience.
• Identify opportunities to improve or automate loan onboarding, reconciliation, exception-management, and quality-control processes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on position and division, possible defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level