Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Manitowoc, WI

7d•Onsite

About The Position

The Loader/Cart Associate provides customer service and store support by helping customers locate, select, carry, and load merchandise; supporting checkout and order fulfillment; and maintaining safe, clean, and organized work areas. The role prepares customer and contractor orders, replenishes merchandise, assists with large orders, and uses store technology and power equipment safely. Associates communicate product and program information, provide project guidance when needed, and report safety, theft, and security concerns. For Pro loading, the role supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, responds quickly to loading requests, and helps maintain Pro standards. It also supports customer engagement and enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. In the Garden Center, the role assists customers and associates with loading and order completion, supports accurate and safe fulfillment of large orders, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Additional duties may be assigned.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide customer service consistent with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compacter balers.
Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro loading, support Pro customer relationships from arrival through order completion and proactively engage Pro customers while assisting with loading, staging, and fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training for safe and efficient loading.
Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs; ensure orders are accurate and meet product quality and safety standards.
In the Garden Center, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
In the Garden Center, support accurate and safe completion of large orders and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.