Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Concord, NC

11d

About The Position

The Loader/Cart Associate provides customer service and assists customers with locating, selecting, carrying, and loading merchandise. The role supports checkout, fulfillment, and other customer assistance throughout the store, and pulls, stages, and prepares customer and contractor orders accurately and efficiently. Associates use power equipment and store technology safely to move, stage, and load merchandise; replenish products; collect carts; and keep indoor and parking-lot work areas clean, organized, and safe. The role communicates product and program information to customers, responds to customer and associate questions, and provides project guidance when needed. It also involves identifying and reporting safety hazards, theft, and security concerns, following Lowe’s safety policies, and performing additional duties as assigned. Depending on the specific role and department, associates may operate equipment such as Zebra phones, computers, copiers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers. For Pro-focused Loader responsibilities, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, responds promptly to loading requests, and helps fulfill large or complex orders. The associate may also support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings and maintain Pro Standards in the parking lot and under the Pro canopy. For Garden Center Loader responsibilities, the associate assists with loading and orders throughout the Garden Center, supports accurate and safe fulfillment of large orders, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Loader-specific duties include completing required power-equipment and spotter training and loading vehicles using techniques appropriate to order size, weight, and fulfillment needs.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including zone recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and keep work areas inside the store and in the parking lot clean, organized, and safe.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information to customers; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader roles, support Pro customer relationships, proactively engage Pro customers, and remain visible and available in the Pro loading area, including under the Pro canopy.
For Pro Loader roles, respond quickly to loading requests, help fulfill large or complex orders, support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, and maintain Pro Standards in the parking lot and under the Pro canopy.
For Garden Center Loader roles, assist customers and associates with loading and completing orders throughout the Garden Center.
Complete required power-equipment and spotter training for Loader duties.
Load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs while maintaining order accuracy, product quality, and safety.
For Garden Center Loader roles, partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.