Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers • Bangor, ME

8d • Onsite

About The Position

The Loader/Cart Associate provides customer service and supports merchandise movement, order fulfillment, loading, and store upkeep. The role helps customers locate, select, carry, and load merchandise; responds to customer and associate questions; supports checkout and fulfillment needs; and pulls, stages, and prepares customer and contractor orders. The associate uses store technology and power equipment safely, replenishes merchandise, collects carts, maintains clean and safe areas, and reports safety hazards, theft, and security concerns. The position may also involve operating department-specific store equipment and sharing product, stock, warranty, and program information with customers. Additional duties may be assigned.

For the Pro-focused Loader role, the associate supports Pro customer relationships from arrival through order completion, assists with staging and loading, responds promptly to loading requests, and supports large or complex orders. The role includes maintaining the Pro loading area and canopy, building relationships with repeat Pro customers, and supporting enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.

For the Garden Center-focused Loader role, the associate helps customers and associates with loading and orders, remains available in the Garden Center loading area, supports large orders, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Both specialized roles require safe loading practices, including required power equipment and spotter training.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as required by law.
• Complete required power equipment and spotter training for applicable Loader roles.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience inspecting, carrying, loading, and unloading product or material in or out of vehicles in any industry.

Responsibilities

• Provide customer service consistent with Lowe’s customer service policies, procedures, and programs.
• Assist customers with locating, selecting, carrying, and loading merchandise, and respond to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large order fulfillment while maintaining product quality and accuracy.
• Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the specific role and department.
• Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• For Pro Loader duties, support Pro customer relationships, assist with loading, staging, and fulfillment, and remain visible and available in the Pro loading area, including under the Pro canopy.
• Respond quickly to Pro customer loading requests and help ensure efficient service for large or complex orders.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• For Garden Center Loader duties, assist customers and associates with loading products and completing orders, and remain visible and available in the Garden Center loading area.
• Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
• Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs while maintaining order accuracy, product quality, and safety.
• Perform additional duties as assigned.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge and work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed