Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Ocala, FL

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise, supporting checkout and order fulfillment, preparing orders, replenishing merchandise, collecting carts, and maintaining safe, clean work areas. The role uses store technology and power equipment as needed, follows Lowe’s safety procedures, and communicates product and program information to customers. Depending on the assignment, the role may support Pro customers by assisting with loading, staging, and fulfillment, maintaining visibility in the Pro loading area, and helping customers with Pro Rewards and credit offerings. In the Garden Center, the role assists customers and associates with loading and order completion, stages pickup orders with the Department Supervisor, and supports accurate, safe fulfillment of larger orders. Additional duties may be assigned.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compacter balers.
Communicate stock, special-order, product-feature, application, warranty, and Lowe’s program information; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including large or complex orders.
For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training for safe and efficient loading.
Load customer vehicles using appropriate techniques based on order size, weight, and fulfillment needs; ensure accuracy, product quality, and safety.
For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain visible and available throughout the loading area.
For Garden Center assignments, support accurate, safe completion of large, high-quality orders and partner with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.