Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Findlay, OH

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; answering questions; supporting checkout, fulfillment, and customer assistance; and preparing customer and contractor orders. The role uses store technology and power equipment to move, stage, and load merchandise safely, maintains in-stock conditions through replenishment, collects carts, and helps keep indoor and outdoor work areas clean, organized, and safe. Associates report safety hazards, theft, and security concerns, follow Lowe’s safety policies, and perform additional duties as assigned. For Pro-focused Loader responsibilities, the associate supports Pro customer relationships from arrival through order completion, assists with staging and loading orders, responds promptly to loading requests, and supports MyLowe’s Pro Rewards and Pro Credit enrollment. The associate maintains Pro standards in the parking lot and under the Pro canopy and completes required power equipment and spotter training. For Garden Center Loader responsibilities, the associate supports customers and associates with loading and order completion, remains available in the loading area, completes required power equipment and spotter training, and works with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Lowe’s Companies, Inc. is a home improvement company headquartered in Mooresville, North Carolina. It reports approximately 300,000 associates, over 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company supports communities through programs related to safe and affordable housing, community spaces, skilled trades, and disaster relief.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the specific role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader work, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
Remain visible and available to Pro customers in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
Ensure Pro orders are loaded accurately while maintaining product quality and safety standards.
For Garden Center Loader work, assist customers and associates with loading products and completing orders, and remain available in the Garden Center loading area.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
Support completion of large, high-quality orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.