Part Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc. • Chattanooga, TN

1d • Onsite

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise, and by supporting checkout, fulfillment, and other customer assistance needs. The role pulls, stages, and prepares customer and contractor orders, replenishes merchandise, collects carts, and keeps work areas inside the store and in the parking lot clean, organized, and safe. Associates use store technology and power equipment safely, follow Lowe’s safety policies, and report safety hazards, theft, and security concerns. They also share product, stock, special-order, warranty, and program information and provide project guidance when needed.

For Pro-focused loader duties, the associate supports Pro customer relationships from arrival through order completion, assists with loading and fulfillment, remains available in the Pro loading area, and helps maintain Pro Standards in the parking lot and under the Pro canopy. The role includes supporting MyLowe’s Pro Rewards and Pro Credit enrollment, completing required power-equipment and spotter training, and loading vehicles accurately and safely.

For Garden Center loader duties, the associate assists customers and associates with loading and order completion, remains available in the Garden Center loading area, completes required power-equipment and spotter training, and helps ensure large orders are accurate and safe. The associate partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Additional duties may be assigned.

Requirements

• Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Six months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• High school diploma or GED.
• Six months of retail experience.
• Six months of experience as a Loader at a home improvement or hardware retailer.
• Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Assist customers with locating, selecting, carrying, and loading merchandise, and respond promptly to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
• Communicate stock, special-order merchandise, product features, application, warranty, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro loader duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power-equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
• Ensure Pro orders are loaded accurately while maintaining product quality and safety standards.
• For Garden Center loader duties, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
• Support accurate, safe completion of large Garden Center orders and partner with the Garden Center Department Supervisor to stage orders for pickup.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed