Part Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Morristown, TN

About The Position

The Loader/Cart Associate provides customer service and supports merchandise movement, order fulfillment, loading, and store upkeep. The role assists customers with locating, selecting, carrying, and loading merchandise; responds to questions; supports checkout and fulfillment; and accurately pulls, stages, and prepares customer and contractor orders. Associates use store technology and power equipment safely, replenish merchandise as needed, collect carts, and help maintain clean, organized, and safe work areas. They report safety hazards, theft, and security concerns, follow Lowe’s safety policies, and perform additional duties as assigned. Loader responsibilities may include supporting Pro customers from arrival through order completion, remaining available in the Pro loading area, fulfilling loading requests, supporting repeat-customer relationships and enrollment in Pro programs, and maintaining Pro Standards. In the Garden Center, the associate supports customer and associate loading needs, remains available in the loading area, helps complete large orders, and works with the Garden Center Department Supervisor to ensure pickup orders are staged and ready. These responsibilities include completing required power equipment and spotter training and loading vehicles appropriately while maintaining accuracy, product quality, and safety.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise and answer customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Safely use power equipment and store technology to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including the proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader responsibilities: support Pro customer relationships from arrival through order completion, engage Pro customers, assist with loading and order fulfillment, remain available in the Pro loading area, respond promptly to loading requests, support large or complex orders, build relationships with repeat customers, support enrollment in MyLowe’s Pro Rewards and Pro Credit, and maintain Pro Standards in the parking lot and under the Pro canopy.
For Garden Center Loader responsibilities: assist customers and associates with loading and orders, remain available in the Garden Center loading area, support large orders, and partner with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques while maintaining accuracy, product quality, and safety.