Part Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Elizabethton, TN

6d•Onsite

About The Position

The Loader/Cart Associate provides customer service and supports merchandise loading, order fulfillment, checkout, and general store needs. The role assists customers with locating, selecting, carrying, and loading merchandise; pulls, stages, and prepares orders; replenishes merchandise; collects carts; and helps maintain clean, organized, and safe work areas. Associates use store technology and power equipment safely, follow Lowe’s safety procedures, and report safety hazards, theft, and security concerns. They also provide product and program information and project guidance to customers when needed. Loader-specific responsibilities may include supporting Pro customers from arrival through order completion, assisting with large or complex orders, and maintaining standards in the Pro loading area and under the Pro canopy. In the Garden Center, the role assists customers with loading and order completion, helps ensure orders are staged and ready for pickup, and supports accurate, safe fulfillment. Required power equipment and spotter training supports safe loading practices.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader roles, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
For Pro Loader roles, remain available in the Pro loading area, respond promptly to loading requests, support large or complex orders, and help maintain Pro Standards in the parking lot and under the Pro canopy.
For Pro Loader roles, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Garden Center Loader roles, assist customers and associates with loading products and completing orders; remain available throughout the Garden Center loading area.
For Garden Center Loader roles, support large, high-quality orders and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.
Complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs while maintaining accuracy, product quality, and safety.