Part Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Jacksonville, FL

4d•Onsite

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and customer assistance; and preparing customer and contractor orders accurately. The role uses store technology and power equipment safely to move, stage, and load products, replenishes merchandise, collects carts, and maintains clean, organized, safe work areas. Associates follow Lowe’s safety procedures and report hazards, theft, and security concerns to management or Asset Protection. Loader duties may include supporting Pro customers from arrival through order completion, remaining available in the Pro loading area, assisting with large or complex orders, and supporting Pro Rewards and Pro Credit enrollment. In the Garden Center, the role assists customers and associates with loading and order completion, stages orders with the Garden Center Department Supervisor, and supports accurate, safe fulfillment. Required power-equipment and spotter training supports safe loading practices. Additional duties may be assigned.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting products, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
For Pro-specific Loader duties, support Pro customer relationships, engage customers while loading and staging orders, and remain available in the Pro loading area, including under the Pro canopy.
Respond quickly to Pro customer loading requests and help provide efficient service for large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for the order.
For Garden Center duties, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
Support accurate, safe completion of large Garden Center orders and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.
Perform additional duties as assigned.