Part Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Gadsden, AL

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and customer assistance; and accurately pulling, staging, and preparing customer and contractor orders. The role uses power equipment and store technology safely to move and load merchandise, replenishes and down-stocks products, collects carts, and helps maintain clean, organized, and safe work areas. It also involves communicating product and program information, reporting safety and security concerns, following Lowe’s safety policies, and performing additional assigned duties. Depending on the specific role, additional Loader responsibilities may include supporting Pro customers from arrival through order completion, assisting with large or complex orders, maintaining the Pro loading area, and supporting MyLowe’s Pro Rewards and Pro Credit enrollment. In the Garden Center, the associate assists with loading and order completion, keeps the loading area supported, and partners with the Garden Center Department Supervisor to ensure pickup orders are staged and ready. Loader duties include completing required power equipment and spotter training and loading vehicles with attention to order accuracy, product quality, and safety.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down-stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down-stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the specific role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader roles, support Pro customer relationships from arrival through order completion and proactively engage customers while assisting with loading, staging, and fulfillment.
For Pro Loader roles, remain visible and available in the Pro loading area, respond quickly to loading requests, and help provide efficient service for large or complex orders.
For Pro Loader roles, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro Loader roles, maintain Pro Standards in the parking lot and under the Pro canopy.
For Loader roles, complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
For Garden Center Loader roles, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For Garden Center Loader roles, support completion of large, high-quality orders while maintaining product accuracy and safety.
For Garden Center Loader roles, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.