Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Seabrook, NH

13d

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and customer assistance; and accurately pulling, staging, and preparing customer and contractor orders. The role uses store technology and power equipment safely to move, stage, and load merchandise, replenishes stock, collects carts, and helps maintain clean, organized, and safe work areas inside the store and in the parking lot. The associate follows Lowe’s safety policies and reports safety hazards, theft, and security concerns to management or Asset Protection. Depending on the specific role and department, the associate may operate store equipment and provide customers with product, warranty, program, and project guidance. Loader duties may include supporting Pro customers from arrival through order completion, assisting with loading and fulfillment, maintaining visibility in the Pro loading area, and supporting customer relationships and awareness of MyLowe’s Pro Rewards and Pro Credit. Garden Center duties may include helping customers and associates load products, remaining available in the loading area, completing large orders accurately, and partnering with the Garden Center Department Supervisor to ensure orders are staged for pickup. Loaders complete required power-equipment and spotter training and use appropriate loading techniques while maintaining product quality and safety.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials into or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the specific role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
Remain visible and available to customers in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
For Garden Center Loader duties, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
Support the completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.