Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Nacogdoches, TX

9d•Onsite

About The Position

The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, and customer assistance across the store; accurately pulls, stages, and prepares customer and contractor orders; and uses store technology and power equipment safely to move and load merchandise. The associate helps maintain in-stock conditions, supports large orders, collects carts, and keeps work areas in the store and parking lot clean, organized, and safe. The position also involves identifying and reporting safety hazards, theft, and security concerns; communicating product, stock, warranty, and program information; and following Lowe’s safety policies and procedures. Depending on the specific role and department, the associate may operate equipment such as a Zebra phone, telephone, paging system, copier, computer, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutter, or compactor baler. Additional duties may be assigned. For Pro loading, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, responds promptly to loading requests, helps fulfill large or complex orders, and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. The associate maintains Pro Standards in the parking lot and under the Pro canopy and loads vehicles accurately using safe techniques appropriate to the order. For Garden Center loading, the associate assists customers and associates with loading and order completion, stays available in the Garden Center loading area, supports large orders, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
For Pro loading, support Pro customer relationships, promptly assist with loading requests, and remain visible and available in the Pro loading area, including under the Pro canopy.
For Pro loading, support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings and maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training for safe and efficient loading practices.
Load customer vehicles accurately using proper techniques based on order size, weight, and fulfillment needs while maintaining product quality and safety.
For Garden Center loading, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
For Garden Center loading, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Perform additional duties as assigned.