Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Seabrook, NH

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and customer assistance; and preparing customer and contractor orders. The role uses power equipment and store technology safely, replenishes merchandise, supports large-order fulfillment, collects carts, and maintains clean, organized, and safe work areas. Associates communicate product and program information, report safety or security concerns, follow Lowe’s safety procedures, and perform additional assigned duties. For the Pro-focused Loader role, the associate supports Pro customer relationships from arrival through order completion, assists with loading and fulfillment in the Pro loading area, responds promptly to loading requests, and helps maintain Pro Standards. The role also supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings and requires power equipment and spotter training. For the Garden Center-focused Loader role, the associate helps customers and associates load products and complete orders, remains available in the Garden Center loading area, supports accurate and safe large-order fulfillment, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. The role requires power equipment and spotter training.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For the Pro role, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
For the Pro role, remain visible and available in the Pro loading area, including under the Pro canopy, respond quickly to loading requests, and help ensure efficient service for large or complex orders.
For the Pro role, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For the Pro role, maintain Pro Standards in the parking lot and under the Pro canopy.
For the Pro role, complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For the Pro role, ensure orders are loaded accurately while maintaining product quality and safety standards.
For the Garden Center role, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For the Garden Center role, complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For the Garden Center role, support completion of large, high-quality orders while maintaining product accuracy and safety.
For the Garden Center role, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.