Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Guntersville, AL

12d•Onsite

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; and preparing customer and contractor orders. The role also helps maintain in-stock conditions, clean and safe work areas, and accurate, high-quality order fulfillment. Associates use store technology and power equipment safely, follow Lowe’s safety procedures, and report safety hazards, theft, or security concerns. For Pro-focused assignments, the associate supports Pro customer relationships from arrival through order completion, remains visible in the Pro loading area, and helps stage, fulfill, and load orders, including large or complex orders. The associate may also support customer enrollment in MyLowe’s Pro Rewards and Pro Credit offerings and maintain Pro Standards in the parking lot and under the Pro canopy. For Garden Center assignments, the associate assists customers and associates with loading and order completion, remains available in the loading area, and partners with the Garden Center Department Supervisor to ensure pickup orders are staged and ready. Required power equipment and spotter training supports safe and efficient loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to help maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion and proactively engage Pro customers during loading, staging, and fulfillment.
For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including requests for large or complex orders.
For Pro assignments, build relationships with repeat customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training to support safe and efficient loading practices.
Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs; ensure orders are loaded accurately while maintaining product quality and safety.
For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
For Garden Center assignments, support large, high-quality orders while maintaining product accuracy and safety.
For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.