Full Time - Loader/Cart Associate - Opening
About The Position
The Loader/Cart Associate provides customer service and supports merchandise handling, order fulfillment, checkout, and store operations. The role assists customers with locating, selecting, carrying, and loading merchandise; pulls, stages, and prepares customer and contractor orders; replenishes merchandise; collects carts; and helps maintain clean, organized, and safe work areas in the store and parking lot. The associate uses store technology and power equipment as needed, follows safety procedures, reports hazards and security concerns, and communicates product and program information to customers. For Pro assignments, the associate supports Pro customer relationships throughout the order process, remains available in the Pro loading area, responds to loading requests, supports order fulfillment, and helps customers learn about MyLowe’s Pro Rewards and Pro Credit. For Garden Center assignments, the associate assists with loading and order completion, keeps orders staged and ready for pickup in coordination with the Garden Center Department Supervisor, and supports accurate, safe fulfillment. The role also includes other duties as assigned.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as may be required by law.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience as a Loader at a home improvement or hardware retailer.
- At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
- Assist customers with locating, selecting, carrying, and loading merchandise, and respond to customer and associate questions.
- Support checkout, fulfillment, and customer assistance throughout the store.
- Pull, stage, and prepare customer and contractor orders accurately and efficiently.
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
- Support large-order fulfillment while maintaining product quality and accuracy.
- Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
- Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
- Operate store equipment as needed for the specific role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compacter balers.
- Communicate stock, special-order, product-feature, application, warranty, and Lowe’s program information to customers, and provide project guidance when needed.
- Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
- Perform additional duties as assigned.
- For Pro assignments, support Pro customer relationships from arrival through order completion and proactively engage customers during loading, staging, and order fulfillment.
- For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests, including for large or complex orders.
- For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
- For Pro assignments, load vehicles accurately using proper techniques based on order size, weight, and fulfillment needs, maintaining product quality and safety standards.
- For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain visible and available in the loading area.
- For Garden Center assignments, support large, high-quality orders while maintaining product accuracy and safety.
- For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge and work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits, based on eligibility, include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
