Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Spartanburg, SC

9d•Onsite

About The Position

The Loader/Cart Associate provides customer service and supports merchandise handling, order fulfillment, and safe store operations. The role assists customers with locating, selecting, carrying, and loading merchandise; supports checkout and fulfillment needs; pulls, stages, and prepares orders; replenishes merchandise; collects carts; and helps keep indoor and parking lot work areas clean, organized, and safe. Associates use store equipment and technology as needed, follow Lowe’s safety procedures, and report safety hazards, theft, and security concerns. For Pro-focused Loader responsibilities, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, responds to loading requests, and helps maintain Pro standards. The associate loads vehicles safely and accurately, supports large or complex orders, and helps customers with MyLowe’s Pro Rewards and Pro Credit offerings. For Garden Center Loader responsibilities, the associate assists customers and associates with loading and completing orders, remains available throughout the loading area, helps stage orders for pickup in partnership with the Garden Center Department Supervisor, and supports accurate, safe fulfillment of large orders. Required power equipment and spotter training supports safe loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide customer service consistent with Lowe’s customer service policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and accurately prepare customer and contractor orders.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro Loader roles, support Pro customer relationships from arrival through order completion and proactively engage Pro customers during loading, staging, and fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
For Garden Center Loader roles, assist with loading products and completing orders, remain available in the Garden Center loading area, and help complete large orders safely and accurately.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.