Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc. • San Clemente, CA

7d • $17 - $19

About The Position

The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, and other customer-assistance needs throughout the store, prepares customer and contractor orders, replenishes merchandise, and helps maintain clean, organized, and safe work areas inside the store and in the parking lot. Associates use store technology and power equipment as needed, following safety procedures and completing required power-equipment and spotter training for loading duties.

Loader duties for Pro include supporting Pro customer relationships from arrival through order completion, assisting with loading and staging, responding promptly to requests, helping with large or complex orders, and supporting enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. The role maintains Pro Standards in the parking lot and under the Pro canopy.

In the Garden Center, the role assists customers and associates with loading and orders, remains available in the loading area, supports accurate and safe completion of large orders, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Additional duties may be assigned.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

• Provide customer service in accordance with Lowe’s policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
• Support checkout, fulfillment, and customer-assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large-order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
• Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• For Pro Loader duties, support Pro customer relationships from arrival through order completion and proactively assist Pro customers with loading, staging, and fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy; respond promptly to loading requests and help facilitate large or complex orders.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power-equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
• For Garden Center duties, assist customers and associates with loading products and completing orders; remain available in the Garden Center loading area.
• Support accurate, high-quality Garden Center orders while maintaining product quality and safety, and partner with the Garden Center Department Supervisor to stage orders for pickup.
• Perform additional duties as assigned.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program, including work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade-skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Associate discount and discount platform.
• Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
• Learning and development opportunities.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed