Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Charleston, SC

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; preparing orders; replenishing merchandise; collecting carts; and maintaining clean, organized, and safe work areas. The role uses store technology and power equipment as needed, follows Lowe’s safety procedures, and reports safety hazards, theft, and security concerns. The associate also communicates product, stock, special-order, warranty, and program information and provides project guidance when needed. Additional duties may apply in the Pro area or Garden Center. In the Pro area, the associate supports Pro customers from arrival through order completion, assists with staging and loading, maintains visibility under the Pro canopy, and helps promote MyLowe’s Pro Rewards and Pro Credit offerings. In the Garden Center, the associate assists with loading and order completion, keeps orders staged for pickup in partnership with the Garden Center Department Supervisor, and supports safe, accurate fulfillment. Loader-specific duties include completing required power equipment and spotter training and loading vehicles using appropriate techniques for the order.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading product or material into or out of vehicles.

Responsibilities

Provide customer service according to Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order, product-feature, application, warranty, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro-area roles, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
For Pro-area roles, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including large or complex orders.
For Pro-area roles, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro-area roles, maintain Pro Standards in the parking lot and under the Pro canopy.
For Loader roles, complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For Loader roles, ensure orders are loaded accurately while maintaining product quality and safety standards.
For Garden Center roles, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For Garden Center roles, support large, high-quality orders while maintaining product accuracy and safety, and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.