Part Time - Loader/Cart Associate - Flexible
About The Position
The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, customer assistance, and accurate preparation of customer and contractor orders. Associates use store technology and power equipment safely, maintain in-stock conditions, collect carts, and keep indoor and outdoor work areas clean, organized, and safe. They communicate product and program information, answer customer and associate questions, and provide project guidance when needed. For Pro assignments, the Loader supports Pro customer relationships from arrival through order completion, remains visible in the Pro loading area, responds promptly to loading requests, and helps maintain Pro Standards. The role may also support customer loading and order completion in the Garden Center, partnering with its Department Supervisor to ensure orders are staged and ready for pickup. Additional duties may be assigned.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as may be required by law.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience as a Loader at a home improvement or hardware retailer.
- At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Provide customer service according to Lowe’s customer service policies, procedures, and programs.
- Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
- Support checkout, fulfillment, and customer assistance throughout the store.
- Pull, stage, and prepare customer and contractor orders accurately and efficiently.
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Down stock and replenish merchandise to maintain in-stock conditions.
- Support large-order fulfillment while maintaining product quality and accuracy.
- Collect carts and maintain clean, organized, and safe work areas in the store and parking lot.
- Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
- Operate store equipment as needed, which may include a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, or compactor baler.
- Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
- Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
- For Pro assignments, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
- For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including large or complex orders.
- For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
- Complete required power equipment and spotter training for safe and efficient loading.
- Load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs, ensuring accuracy, product quality, and safety.
- For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
- For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
- Perform additional duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
