Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc.•Phoenix, AZ

12d

About The Position

The Loader/Cart Associate provides customer service throughout the store by assisting customers with merchandise selection, carrying, loading, checkout, fulfillment, and order pickup. The role also helps maintain in-stock conditions, prepares and stages orders, collects carts, keeps work areas safe and organized, and reports safety or security concerns. Associates use store technology and equipment as needed and follow Lowe’s safety policies and procedures. For the Pro role, the associate supports Pro customer relationships from arrival through order completion, assists with loading and fulfillment in the Pro loading area, and helps customers with MyLowe’s Pro Rewards and Pro Credit enrollment. For the Garden Center role, the associate helps customers and associates load products, supports accurate and safe order completion, and works with the Garden Center Department Supervisor to have pickup orders staged and ready.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading product or material into or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For the Pro role, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
For the Pro role, remain visible and available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests.
For the Pro role, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For the Pro role, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training to support safe and efficient loading practices.
Load customer vehicles using appropriate techniques based on order size, weight, and fulfillment needs; ensure orders are accurate and product quality and safety standards are maintained.
For the Garden Center role, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For the Garden Center role, support completion of large, high-quality orders while maintaining product accuracy and safety.
For the Garden Center role, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.