Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc.•Fultondale, AL

10d

About The Position

The Loader/Cart Associate provides customer service and supports merchandise handling, order fulfillment, checkout, and general store operations. The role assists customers with locating, selecting, carrying, and loading merchandise; pulls, stages, and prepares orders; replenishes merchandise; collects carts; and helps maintain clean, organized, and safe work areas. Associates use store technology and power equipment safely, follow Lowe’s safety policies, and report hazards, theft, and security concerns. The role also communicates product and program information and provides project guidance when needed. For Pro-focused Loader responsibilities, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, assists with large or complex orders, and helps maintain Pro Standards in the parking lot and under the Pro canopy. The associate may also support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. For Garden Center Loader responsibilities, the associate assists with customer loading and order completion, remains available in the Garden Center loading area, supports accurate and safe completion of large orders, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Additional duties may be assigned.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions through down stocking and replenishment.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
For Pro assignments, support Pro customer relationships, assist with loading, staging, and fulfillment, and remain available in the Pro loading area, including under the Pro canopy.
For Pro assignments, respond promptly to loading requests, support large or complex orders, build relationships with repeat Pro customers, and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training for safe loading practices.
Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs, while maintaining order accuracy, product quality, and safety.
For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available in the Garden Center loading area.
For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.
Perform additional duties as assigned.