Full Time - Loader/Cart Associate - Day

Lowe's Companies, Inc.•Cleveland, TN

16h•Onsite

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise, and by supporting checkout, fulfillment, and other customer assistance needs. The role pulls, stages, and prepares customer and contractor orders; supports large order fulfillment; replenishes merchandise; collects carts; and helps keep the store and parking lot clean, organized, and safe. The associate uses store technology and power equipment as needed, follows safety procedures, and reports hazards, theft, and security concerns to management or Asset Protection. The position also communicates product, stock, special order, warranty, and program information to customers and provides project guidance when needed. For the Pro-focused Loader role, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area and under the Pro canopy, responds to loading requests, and helps fulfill accurate, high-quality orders. Responsibilities include building relationships with repeat Pro customers, supporting enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, maintaining Pro Standards, and completing required power equipment and spotter training. For the Garden Center-focused Loader role, the associate assists customers and associates with loading products and completing orders, remains available throughout the Garden Center loading area, and helps stage orders for pickup in partnership with the Garden Center Department Supervisor. The associate uses proper loading techniques and supports accurate, safe completion of large orders. Additional duties may be assigned.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed, which may include a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, and compacter baler.
Communicate stock, special order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer customer and employee questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For the Pro Loader role, support Pro customer relationships from arrival through order completion and proactively engage Pro customers during loading, staging, and order fulfillment.
For the Pro Loader role, remain visible and available in the Pro loading area, including under the Pro canopy, respond quickly to loading requests, and help efficiently fulfill large or complex orders.
For the Pro Loader role, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For the Pro Loader role, maintain Pro Standards in the parking lot and under the Pro canopy, and complete required power equipment and spotter training.
Load customer vehicles using appropriate techniques based on order size, weight, and fulfillment needs, ensuring accuracy, product quality, and safety.
For the Garden Center Loader role, help customers and associates load products and complete orders, remain available in the Garden Center loading area, and support accurate, safe completion of large orders.
For the Garden Center Loader role, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.