Full Time - Loader/Cart Associate - Day

Lowe's Home Centers•Mount Vernon, OH

8d•Onsite

About The Position

The Loader/Cart Associate supports customer service, order fulfillment, and safe movement of merchandise throughout the store and parking lot. The role assists customers with finding, selecting, carrying, and loading merchandise; supports checkout and fulfillment needs; pulls and stages orders; replenishes merchandise; collects carts; and helps maintain clean, organized, and safe work areas. Associates use store technology and power equipment as needed, follow safety procedures, and communicate product and program information to customers. Depending on the specific role, additional responsibilities may include supporting Pro customers from arrival through order completion, maintaining the Pro loading area and canopy, building relationships with repeat customers, and supporting enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. In the Garden Center, the associate assists with loading and order completion, remains available in the loading area, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Loader duties include completing required power equipment and spotter training and loading vehicles safely and accurately.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department.
Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information to customers, and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro loading roles, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
Remain visible and available in the Pro loading area, respond promptly to loading requests, and support efficient service for large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques while maintaining order accuracy, product quality, and safety.
For Garden Center roles, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
Support large, high-quality Garden Center orders and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.