Full Time - Loader/Cart Associate - Day

Lowe's Companies, Inc.•Rincon, GA

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; and preparing customer and contractor orders. The role uses store technology and power equipment safely, helps maintain merchandise availability and product accuracy, collects carts, and keeps work areas and the parking lot clean, organized, and safe. Associates follow Lowe’s safety procedures and report hazards, theft, and security concerns. Depending on the role and department, responsibilities may include serving Pro customers from arrival through order completion, assisting in the Pro loading area and under the Pro canopy, supporting Pro Rewards and Pro Credit enrollment, and maintaining Pro Standards. Garden Center duties may include helping customers and associates load products, remaining available in the loading area, and partnering with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. The position also involves completing required power equipment and spotter training and performing additional duties as assigned.

Requirements

6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
6 months of retail experience.
6 months of experience as a Loader at a home improvement or hardware retailer.
6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help keep work areas inside the store and in the parking lot clean, organized, and safe.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department.
Communicate stock, special order merchandise, product features, applications, warranties, and Lowe’s program information; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
For Pro Loader duties, support Pro customer relationships from arrival through order completion, engage customers, and remain available in the Pro loading area, including under the Pro canopy.
For Pro Loader duties, respond promptly to loading requests, support large or complex orders, build relationships with repeat Pro customers, and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro Loader duties, maintain Pro Standards in the parking lot and under the Pro canopy.
For Pro Loader duties, complete required power equipment and spotter training and load vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For Garden Center duties, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For Garden Center duties, complete required power equipment and spotter training, load vehicles appropriately, and support large, accurate, high-quality orders while maintaining safety.
For Garden Center duties, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Perform additional duties as assigned.