Full Time - Loader/Cart Associate - Day

Lowe's Companies, Inc. • Hilliard, OH

7d

About The Position

The Loader/Cart Associate provides customer service and support throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; preparing orders; replenishing merchandise; collecting carts; and keeping work areas clean, organized, and safe. The role uses store technology and power equipment as needed, follows safety procedures, and communicates product and program information to customers.

Loader responsibilities for Pro include supporting Pro customer relationships from arrival through order completion, assisting with loading and staging, staying available in the Pro loading area, and helping ensure accurate, efficient service for large or complex orders. The associate also supports Pro Rewards and Pro Credit enrollment, maintains Pro Standards, and completes required power equipment and spotter training.

In the Garden Center, the associate helps customers and coworkers load products and complete orders, stays available in the loading area, supports accurate and safe fulfillment of large orders, and works with the Garden Center Department Supervisor to ensure orders are staged for pickup.

Requirements

• Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Six months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

• High school diploma or GED.
• Six months of retail experience.
• Six months of experience as a Loader at a home improvement or hardware retailer.
• Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large-order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the assigned role and department.
• Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including the proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro-specific Loader duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power equipment and spotter training and load vehicles using proper techniques based on order size, weight, and fulfillment needs.
• Ensure Pro orders are loaded accurately while maintaining product quality and safety standards.
• For Garden Center-specific Loader duties, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
• Complete required power equipment and spotter training and load vehicles using proper techniques based on order size, weight, and fulfillment needs.
• Support the completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
• Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed