Full Time - Loader/Cart Associate - Day

Lowe's Home Centers•Rincon, GA

3d•Onsite

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and order fulfillment; and answering questions about products, programs, and projects. The role prepares and stages customer and contractor orders, replenishes merchandise, collects carts, and maintains clean, organized, and safe work areas in the store and parking lot. Associates use store technology and power equipment safely, follow Lowe’s safety policies, and report safety hazards, theft, and security concerns. Depending on the assignment, the role may support Pro customers by assisting with loading and fulfillment, maintaining visibility in the Pro loading area, helping with MyLowe’s Pro Rewards and Pro Credit offerings, and upholding Pro Standards. In the Garden Center, the role assists customers and associates with loading and orders, and works with the Garden Center Department Supervisor to have orders staged and ready for pickup. Loader-specific duties include completing required power equipment and spotter training and loading vehicles accurately and safely. Lowe’s Companies, Inc. is a home improvement company headquartered in Mooresville, North Carolina. It serves approximately 16 million customer transactions a week and employs approximately 300,000 associates. Lowe’s is an equal opportunity employer.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise and promptly respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and keep work areas inside the store and in the parking lot clean, organized, and safe.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate product features, applications, warranties, stock and special-order information, and Lowe’s program information; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion; engage customers and assist with loading, staging, and fulfillment.
For Pro assignments, remain visible and available in the Pro loading area, respond quickly to loading requests, and support efficient service for large or complex orders.
For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
For Loader assignments, complete required power equipment and spotter training and load vehicles using techniques appropriate to order size, weight, and fulfillment needs.
For Garden Center assignments, help customers and associates load products and complete orders, remain available in the loading area, and support large orders while maintaining accuracy and safety.
For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.