Full Time - Loader/Cart Associate - Day
About The Position
The Loader/Cart Associate provides customer service and supports checkout, fulfillment, merchandise loading, and store operations. The role assists customers with locating, selecting, carrying, and loading merchandise; prepares orders; uses store technology and power equipment safely; replenishes merchandise; and maintains clean, organized, and safe work areas inside the store and in the parking lot. The associate communicates product and program information, responds to questions, reports safety or security concerns, and follows Lowe’s safety policies. Additional duties may be assigned. For Pro-specific assignments, the associate supports Pro customer relationships from arrival through order completion, assists with loading and fulfillment, remains visible in the Pro loading area, and helps customers with large or complex orders. The role also supports Pro Rewards and Pro Credit enrollment, maintains Pro Standards, and completes required power equipment and spotter training. For Garden Center assignments, the associate assists customers and associates with loading and order completion, remains available in the loading area, supports accurate and safe completion of large orders, completes required power equipment and spotter training, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience as a Loader at a home improvement or hardware retailer.
- At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
- Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
- Support checkout, fulfillment, and customer assistance needs throughout the store.
- Pull, stage, and prepare customer and contractor orders accurately and efficiently.
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
- Support large order fulfillment while maintaining product quality and accuracy.
- Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
- Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
- Operate store equipment as needed for the assigned role and department.
- Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information; answer questions and provide project guidance when needed.
- Follow Lowe’s safety policies and procedures, including the proper use of power equipment, spotters, and safety devices.
- Perform additional duties as assigned.
- For Pro assignments, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
- For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests.
- For Pro assignments, build relationships with repeat customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
- Complete required power equipment and spotter training for safe and efficient loading practices.
- Load customer vehicles using techniques suited to order size, weight, and fulfillment needs while ensuring accuracy, product quality, and safety.
- For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
- For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge and work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
