Full Time - Loader/Cart Associate - Day

Lowe's Companies, Inc.•Mount Vernon, OH

9d•Onsite

About The Position

The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, and customer assistance throughout the store, prepares customer and contractor orders, replenishes merchandise, and helps maintain clean, organized, and safe work areas. Associates use store technology and power equipment as needed, follow Lowe’s safety policies, and report safety hazards, theft, and security concerns. For the Pro-focused Loader role, the associate supports Pro customer relationships from arrival through order completion, assists with loading and staging, and remains available in the Pro loading area, including under the Pro canopy. The associate helps customers with large or complex orders, supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, and maintains Pro Standards in the parking lot and under the canopy. For the Garden Center-focused Loader role, the associate assists customers and associates with loading and order completion, remains available in the Garden Center loading area, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Both roles require safe and accurate loading practices, including required power equipment and spotter training.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service according to Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compacter balers.
Communicate stock, special order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For the Pro Loader role, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
For the Pro Loader role, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including for large or complex orders.
For the Pro Loader role, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For the Pro Loader role, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training for safe and efficient loading.
Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs; ensure orders are loaded accurately while maintaining product quality and safety standards.
For the Garden Center Loader role, assist customers and associates with loading products and completing orders in the Garden Center.
For the Garden Center Loader role, remain visible and available throughout the Garden Center loading area.
For the Garden Center Loader role, support completion of large, high-quality orders while maintaining product accuracy and safety.
For the Garden Center Loader role, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.