Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Fontana, CA

1d•$17 - $17

About The Position

The Loader/Cart Associate provides customer service and helps customers and associates locate, select, carry, load, and fulfill merchandise orders. The role supports checkout, fulfillment, and customer assistance throughout the store; prepares orders accurately; replenishes merchandise; collects carts; and maintains clean, organized, and safe work areas. Associates use store technology and power equipment as needed, follow safety procedures, and report hazards, theft, and security concerns. The position also involves sharing product, stock, special-order, warranty, and program information and providing project guidance when needed. For Pro-focused assignments, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, responds to loading requests, helps fulfill large or complex orders, and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. The associate maintains Pro Standards and uses appropriate loading techniques while protecting product quality and safety. For Garden Center assignments, the associate assists customers and associates with loading and order completion, remains available in the loading area, helps fulfill large orders accurately and safely, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including zone recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion and proactively engage customers while loading, staging, and fulfilling orders.
For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests, including large or complex orders.
For Pro assignments, build relationships with repeat customers, support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, and maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training for safe and efficient loading.
Load customer vehicles using appropriate techniques based on order size, weight, and fulfillment needs, ensuring accuracy, product quality, and safety.
For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.