Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc. • Aiken, SC

3d • Onsite

About The Position

The Loader/Cart Associate provides customer service and supports merchandise movement, order fulfillment, checkout, and store upkeep. The role assists customers with locating, selecting, carrying, and loading merchandise; pulls and stages customer and contractor orders; replenishes merchandise; collects carts; and helps maintain clean, organized, and safe work areas inside the store and in the parking lot. Associates use store technology and power equipment as needed, follow Lowe’s safety procedures, report hazards and security concerns, and share product and program information with customers.

Depending on the role and department, additional duties may support Pro customers or the Garden Center. Pro responsibilities include assisting customers from arrival through order completion, supporting loading and order fulfillment under the Pro canopy, maintaining Pro Standards, and building relationships with repeat customers. Garden Center responsibilities include assisting with loading and orders, keeping the loading area supported, and partnering with the Garden Center Department Supervisor to stage orders for pickup. Required power-equipment and spotter training supports safe loading practices.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Assist customers with locating, selecting, carrying, and loading merchandise, and respond to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large-order fulfillment while maintaining product quality and accuracy.
• Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
• Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro-specific Loader duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy, and respond promptly to loading requests, including large or complex orders.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power equipment and spotter training and load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs.
• For Garden Center-specific Loader duties, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
• Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
• Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed