Part Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Banner Elk, NC

13h•Onsite

About The Position

The Loader/Cart Associate supports customer service, order fulfillment, and merchandise handling throughout the store. The role assists customers with locating, selecting, carrying, and loading merchandise; supports checkout and fulfillment needs; pulls and stages orders; replenishes merchandise; collects carts; and helps maintain safe, clean, and organized work areas. Associates use store technology and power equipment safely, follow Lowe’s safety procedures, and report hazards, theft, or security concerns. They also communicate product, stock, special-order, warranty, and program information to customers and provide project guidance when needed. Loader responsibilities may vary by department. In the Pro area, the associate supports Pro customer relationships, remains available in the loading area, responds promptly to loading requests, assists with large or complex orders, and helps maintain Pro Standards. In the Garden Center, the associate assists customers and coworkers with loading and order completion, supports accurate staging and pickup readiness, and partners with the Garden Center Department Supervisor. Required power-equipment and spotter training supports safe loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise as needed to maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro-area assignments, support Pro customer relationships from arrival through order completion; proactively assist with loading, staging, and order fulfillment; remain available in the Pro loading area, including under the Pro canopy; respond quickly to loading requests; support large or complex orders; build relationships with repeat Pro customers; and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro-area assignments, maintain Pro Standards in the parking lot and under the Pro canopy, complete required power-equipment and spotter training, and load vehicles accurately using techniques appropriate to order size, weight, and fulfillment needs while maintaining product quality and safety.
For Garden Center assignments, assist customers and associates with loading products and completing orders; remain available throughout the loading area; complete required power-equipment and spotter training; and load vehicles accurately using techniques appropriate to order size, weight, and fulfillment needs.
For Garden Center assignments, support accurate, high-quality large orders and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.