Part Time - Loader/Cart Associate - Flexible
About The Position
The Loader/Cart Associate provides customer service and supports checkout, fulfillment, order preparation, merchandise replenishment, and loading throughout the store. The role assists customers with locating and selecting merchandise, answers questions, provides project guidance when needed, and pulls, stages, and prepares customer and contractor orders. It also uses store technology and power equipment safely, collects carts, and helps keep the store and parking lot clean, organized, and safe. Depending on the specific role, the associate may support Pro customers by assisting with loading and fulfillment, maintaining visibility in the Pro loading area, supporting repeat customer relationships and Pro program enrollment, and maintaining Pro Standards. In the Garden Center, the associate helps customers and associates load products, stages orders for pickup in partnership with the Department Supervisor, and supports accurate, safe fulfillment. The position follows Lowe’s safety policies, completes required power equipment and spotter training for loading duties, reports hazards and security concerns, and performs additional duties as assigned.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as may be required by law.
Nice To Haves
- High school diploma or GED.
- Six months of retail experience.
- Six months of experience as a Loader at a home improvement or hardware retailer.
- Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
- Six months of experience in any industry inspecting, carrying, loading, and unloading product or material into or out of vehicles.
Responsibilities
- Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
- Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
- Support checkout, fulfillment, and customer assistance needs throughout the store.
- Pull, stage, and accurately prepare customer and contractor orders.
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
- Support large order fulfillment while maintaining product quality and accuracy.
- Collect carts and help maintain clean, organized, and safe work areas in the store and parking lot.
- Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
- Operate store equipment as needed for the specific role and department.
- Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
- Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
- Perform additional duties as assigned.
- For Pro-specific Loader responsibilities, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
- Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests, including large or complex orders.
- Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- Maintain Pro Standards in the parking lot and under the Pro canopy.
- Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
- Ensure Pro orders are loaded accurately while maintaining product quality and safety standards.
- For Garden Center Loader responsibilities, assist customers and associates with loading products and completing orders, and remain visible and available in the Garden Center loading area.
- Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
- Support large, high-quality Garden Center orders while maintaining product accuracy and safety.
- Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
