Part Time - Loader/Cart Associate - Flexible

Lowe's Home Centers•Greensboro, NC

8d•Onsite

About The Position

The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, order staging, and customer assistance throughout the store, while using store technology and power equipment safely. Associates replenish merchandise, collect carts, and maintain clean, organized, and safe work areas inside the store and in the parking lot. They follow Lowe’s safety procedures and report hazards, theft, and security concerns to management or Asset Protection. Depending on the assignment, the role may include additional Loader responsibilities in the Pro or Garden Center areas. Pro-focused associates support Pro customer relationships, assist with loading and order fulfillment, and help maintain standards in the Pro loading area. Garden Center associates help customers and associates load products and complete orders, keep the loading area supported, and coordinate order readiness with the Garden Center Department Supervisor. Loaders complete required power-equipment and spotter training and load vehicles using appropriate techniques while maintaining order accuracy, product quality, and safety.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer-assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
For Pro assignments, remain available in the Pro loading area, respond quickly to loading requests, and support efficient service for large or complex orders.
For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power-equipment and spotter training to support safe, efficient loading.
Load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs; ensure orders are accurate and handled safely while maintaining product quality.
For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
For Garden Center assignments, support large, high-quality orders while maintaining product accuracy and safety.
For Garden Center assignments, partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.