Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc.•Rock Hill, SC

10d•Onsite

About The Position

The Loader/Cart Associate provides customer service and supports customers with locating, selecting, carrying, and loading merchandise. The role assists with checkout, fulfillment, and customer assistance throughout the store; pulls, stages, and prepares customer and contractor orders; maintains in-stock conditions; and helps keep the store and parking lot clean, organized, and safe. Associates use store technology and power equipment as needed, follow Lowe’s safety procedures, and communicate product and program information to customers. For Pro-focused assignments, the associate supports Pro customer relationships from arrival through order completion, assists with loading and fulfillment in the Pro loading area, and helps maintain Pro Standards. For Garden Center assignments, the associate assists with loading and order completion, supports accurate and safe fulfillment, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Additional duties may be assigned.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department, such as a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, or compactor baler.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion and proactively engage Pro customers while assisting with loading, staging, and fulfillment.
For Pro assignments, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests for large or complex orders.
For Pro assignments, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Pro assignments, maintain Pro Standards in the parking lot and under the Pro canopy.
For Pro assignments, complete required power equipment and spotter training and load vehicles using appropriate techniques based on order size, weight, and fulfillment needs.
For Garden Center assignments, assist customers and associates with loading products and completing orders, and remain visible and available throughout the Garden Center loading area.
For Garden Center assignments, complete required power equipment and spotter training and load vehicles using appropriate techniques based on order size, weight, and fulfillment needs.
For Garden Center assignments, support completion of large, high-quality orders while maintaining product accuracy and safety, and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.