Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Staunton, VA

About The Position

The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout and fulfillment; and preparing customer and contractor orders. The role uses store technology and power equipment safely to move, stage, and load merchandise, replenish stock, collect carts, and maintain clean, organized, and safe work areas. Associates communicate product and program information, respond to customer and employee questions, follow safety procedures, and report hazards, theft, or security concerns. Depending on the specific Loader assignment, the role may support Pro customers by assisting with loading, staging, and fulfillment, remaining available in the Pro loading area, and helping maintain Pro Standards. Loader responsibilities may also include supporting customers and order fulfillment in the Garden Center, coordinating staged orders with the Garden Center Department Supervisor, and completing required power equipment and spotter training. Additional duties may be assigned.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including zone recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and accurately prepare customer and contractor orders.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information; provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
For Pro Loader assignments, support Pro customer relationships, proactively assist with loading and order fulfillment, respond to loading requests, help maintain the Pro loading area and canopy, and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
For Garden Center assignments, assist with loading and order completion, remain available in the Garden Center loading area, support large orders, and partner with the Garden Center Department Supervisor to ensure orders are staged for pickup.
Complete required power equipment and spotter training for applicable loading responsibilities.
Perform additional duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.