Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc.•Clermont, FL

1d•Onsite

About The Position

The Loader/Cart Associate provides customer service and supports merchandise handling, order fulfillment, checkout, and general store operations. The role assists customers with locating, selecting, carrying, and loading merchandise; prepares and stages orders; replenishes merchandise; collects carts; and helps maintain clean, organized, and safe areas inside the store and in the parking lot. Associates use store technology and power equipment as needed, follow safety procedures, and report hazards, theft, or security concerns. For Pro-focused duties, the associate supports Pro customer relationships from arrival through order completion, remains available in the Pro loading area, helps fulfill large or complex orders, and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings. For Garden Center duties, the associate helps customers and coworkers load products, keeps orders staged for pickup in coordination with the Garden Center Department Supervisor, and supports accurate, safe fulfillment of large orders. Lowe’s Companies, Inc. is a home improvement company headquartered in Mooresville, North Carolina. It reports approximately 300,000 associates, more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company supports communities through programs focused on safe, affordable housing, community spaces, skilled-trade development, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
Six months of retail experience.
Six months of experience as a Loader at a home improvement or hardware retailer.
Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
Six months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed, which may include a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, or compacter baler.
Communicate stock and special-order merchandise information, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro duties, serve as a visible extension of the Pro Desk and support Pro customer relationships from arrival through order completion.
Proactively engage Pro customers while assisting with loading, staging, and order fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training to support safe and efficient loading practices.
Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs; ensure orders are loaded accurately while maintaining product quality and safety standards.
For Garden Center duties, assist customers and associates with loading products and completing orders, and remain visible and available throughout the Garden Center loading area.
Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.