Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc. • Cicero, NY

4d • $16 - $16 • Onsite

About The Position

The Loader/Cart Associate provides customer service and supports merchandise movement, order fulfillment, checkout, and store upkeep. The role helps customers locate, select, carry, and load merchandise; pulls and stages orders; uses store technology and power equipment safely; replenishes merchandise; collects carts; and maintains clean, organized, and safe work areas. The associate also communicates product and program information, reports safety or security concerns, follows Lowe’s safety procedures, and performs additional duties as assigned.

For Pro-area responsibilities, the associate supports Pro customer relationships from arrival through order completion, assists with loading and staging, remains available in the Pro loading area, and helps ensure accurate, safe, and efficient fulfillment of large or complex orders. The role also supports repeat customer relationships and enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, and maintains Pro Standards in the parking lot and under the Pro canopy.

For Garden Center responsibilities, the associate assists customers and associates with loading and order completion, remains available in the loading area, supports accurate and safe fulfillment of large orders, and partners with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting products, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the assigned role and department, including equipment such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compacter balers.
• Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro responsibilities, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy, respond quickly to loading requests, and help ensure efficient service for large or complex orders.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power equipment and spotter training to support safe and efficient loading.
• Load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs, ensuring accuracy, product quality, and safety.
• For Garden Center responsibilities, assist customers and associates with loading products and completing orders, and remain visible and available throughout the Garden Center loading area.
• Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
• Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed