Part Time - Loader/Cart Associate - Flexible

Lowe's Home Centers•Aiken, SC

About The Position

The Loader/Cart Associate supports customer service, checkout, fulfillment, and merchandise loading throughout the store. The role assists customers with locating, selecting, carrying, and loading merchandise; pulls, stages, and prepares customer and contractor orders; replenishes merchandise; collects carts; and helps keep indoor and outdoor work areas clean, organized, and safe. Associates use store technology and power equipment as needed and follow Lowe’s safety procedures, including proper use of spotters and safety devices. Depending on the specific role and department, the associate may support Pro customers from arrival through order completion, assist with loading and staging under the Pro canopy, and help maintain Pro standards. In the Garden Center, the associate assists customers and associates with loading and order completion, keeps orders staged for pickup, and supports large orders. Loading work requires accurate order handling and appropriate techniques based on order size, weight, and fulfillment needs. Lowe’s Companies, Inc. is a home improvement company headquartered in Mooresville, North Carolina. It serves approximately 16 million customer transactions per week and employs approximately 300,000 associates. The company supports communities through programs related to safe and affordable housing, community spaces, skilled trades, and disaster relief.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting products, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the specific role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro-specific Loader responsibilities, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to customer loading requests.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training to support safe and efficient loading.
Load customer vehicles using proper techniques based on order size, weight, and fulfillment needs; ensure orders are loaded accurately while maintaining product quality and safety.
For Garden Center-specific Loader responsibilities, assist customers and associates with loading products and completing orders, and remain visible and available throughout the Garden Center loading area.
Support the completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.