Full Time - Loader/Cart Associate - Opening
About The Position
The Loader/Cart Associate provides customer service throughout the store by helping customers locate, select, carry, and load merchandise; supporting checkout, fulfillment, and other customer assistance needs; and preparing customer and contractor orders. The role uses store technology and power equipment safely, replenishes merchandise, supports large orders, collects carts, and helps keep indoor and outdoor work areas clean, organized, and safe. Associates communicate product, stock, warranty, and program information, report safety and security concerns, follow Lowe’s safety procedures, and perform additional duties as assigned. For Pro-specific responsibilities, the associate supports Pro customer relationships from arrival through order completion, assists with loading and staging, remains available in the Pro loading area, and helps meet customer loading requests, including for large or complex orders. The associate supports Pro Rewards and Pro Credit enrollment, maintains Pro Standards, completes required power-equipment and spotter training, and loads orders accurately while protecting product quality and safety. For Garden Center-specific responsibilities, the associate helps customers and associates load products and complete orders, remains available in the loading area, completes required power-equipment and spotter training, loads vehicles appropriately, supports accurate and safe completion of large orders, and partners with the Garden Center Department Supervisor to stage orders for pickup.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as may be required by law.
Nice To Haves
- High school diploma or GED.
- Six months of retail experience.
- Six months of experience as a Loader at a home improvement or hardware retailer.
- Six months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
- Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Provide customer service by helping customers locate, select, carry, and load merchandise and responding to customer and associate questions.
- Support checkout, fulfillment, and customer assistance needs throughout the store.
- Pull, stage, and prepare customer and contractor orders accurately and efficiently.
- Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
- Support large order fulfillment while maintaining product quality and accuracy.
- Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
- Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
- Operate store equipment as needed for the role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV systems, key cutters, panel saws, paint mixers, flooring cutters, and compacter balers.
- Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information to customers; provide project guidance when needed.
- Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
- Perform additional duties as assigned.
- For Pro roles, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
- For Pro roles, remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to loading requests.
- For Pro roles, build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- For Pro roles, maintain Pro Standards in the parking lot and under the Pro canopy.
- For Pro roles, complete required power-equipment and spotter training and load vehicles using techniques appropriate to order size, weight, and fulfillment needs.
- For Garden Center roles, assist customers and associates with loading products and completing orders, and remain available throughout the loading area.
- For Garden Center roles, complete required power-equipment and spotter training and load vehicles using techniques appropriate to order size, weight, and fulfillment needs.
- For Garden Center roles, partner with the Garden Center Department Supervisor to stage customer orders for pickup.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits, based on eligibility, include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
