Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc.•Hanover, PA

1d•Onsite

About The Position

The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, and other customer assistance across the store; prepares customer and contractor orders; maintains merchandise availability; collects carts; and keeps indoor and parking lot work areas clean, organized, and safe. Associates use store technology and power equipment as needed, follow safety procedures, and report hazards, theft, and security concerns. They also communicate product, stock, special order, warranty, and Lowe’s program information and provide project guidance when needed. For Pro-focused Loader responsibilities, the associate supports Pro customer relationships from arrival through order completion, assists with loading and fulfillment, remains available in the Pro loading area, and helps maintain Pro Standards. The associate responds to loading requests, supports repeat customer relationships and enrollment in MyLowe’s Pro Rewards and Pro Credit offerings, and completes required power equipment and spotter training. For Garden Center Loader responsibilities, the associate helps customers and associates load products and complete orders, remains available in the loading area, completes required power equipment and spotter training, and partners with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup. Across these responsibilities, the associate loads vehicles using appropriate techniques and maintains order accuracy, product quality, and safety.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond promptly to customer and associate questions.
Support checkout, fulfillment, and customer assistance throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions through down stocking and replenishment.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed, which may include a Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, or compactor baler.
Communicate stock, special order, product feature, application, warranty, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro responsibilities, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
Remain visible and available in the Pro loading area, including under the Pro canopy, respond quickly to loading requests, and help provide efficient service for large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training to support safe and efficient loading.
Load customer vehicles using techniques appropriate to order size, weight, and fulfillment needs, ensuring accuracy, product quality, and safety.
For Garden Center responsibilities, assist customers and associates with loading products and completing orders, and remain available throughout the Garden Center loading area.
Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.