Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Athens, AL

About The Position

The Loader/Cart Associate provides customer service and supports merchandise movement, order fulfillment, loading, and store upkeep. The role assists customers with locating, selecting, carrying, and loading merchandise; supports checkout and fulfillment; pulls and stages orders; replenishes merchandise; and helps maintain clean, organized, and safe work areas inside the store and in the parking lot. Associates use store technology and power equipment safely, follow Lowe’s safety procedures, and report hazards, theft, or security concerns to management or Asset Protection. They also communicate product, stock, special-order, warranty, and program information and provide project guidance when needed. Loader responsibilities may include additional support for Pro customers or the Garden Center. Pro-focused duties include assisting customers from arrival through order completion, supporting large or complex orders, maintaining visibility in the Pro loading area, and helping customers learn about MyLowe’s Pro Rewards and Pro Credit offerings. Garden Center duties include supporting loading and order completion in the Garden Center and coordinating with the Garden Center Department Supervisor so pickup orders are staged and ready. Loading work requires appropriate equipment and spotter training and safe, accurate handling of customer orders.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including zone recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Assist customers with locating, selecting, carrying, and loading merchandise and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Down stock and replenish merchandise to maintain in-stock conditions.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and help maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order, product-feature, application, warranty, and Lowe’s program information to customers, and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including the proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro-focused Loader duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and fulfillment.
Remain visible and available in the Pro loading area, respond promptly to loading requests, and support efficient service for large or complex orders.
Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques while maintaining order accuracy, product quality, and safety.
For Garden Center Loader duties, assist customers and associates with loading products and completing orders throughout the Garden Center loading area.
Support completion of large, high-quality Garden Center orders while maintaining product accuracy and safety.
Partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.