Live Goods Quality & Claims Coordinator
About The Position
The Plant Company is seeking a Live Goods Quality & Claims Coordinator to lead its inspection team and ensure incoming plants meet quality standards. Reporting to the Director of R&D, the role combines hands-on inspections with team coordination, documentation, and vendor follow-up. The coordinator identifies plant health and quality concerns, resolves claims, protects plant material and production, and helps improve supplier quality. The role supports a horticultural company producing tropical houseplants for retailers nationwide at its growing and production operations in Stuarts Draft, Virginia. The company emphasizes quality, product innovation, customer service, inclusion, growth, shared priorities, and accountability.
Requirements
- Knowledge of horticultural practices, greenhouse operations, and plant propagation.
- Ability to assess plant quality and recognize signs of pests, disease, and damage.
- Strong attention to detail and accuracy during repetitive inspections and data entry.
- Sound judgment and problem-solving skills.
- Clear communication with employees, department leaders, and vendors.
- Ability to coordinate team priorities, organize daily work, and follow issues through to resolution.
- Ability to follow standard operating procedures and maintain complete inspection and claims records.
- Proficiency in Microsoft Word, Excel, and Outlook, and ability to learn new reporting systems.
- High school diploma or equivalent.
- At least one year of relevant work experience.
Nice To Haves
- Familiarity with tropical houseplant varieties and common quality concerns.
- Experience with plant quality inspections, vendor claims, or supplier quality evaluation.
- Bachelor’s degree or higher in Horticulture, Botany, Greenhouse Management, or a related science field.
Responsibilities
- Lead the inspection team, coordinate daily priorities, and assist with inspections of tissue cultures, cuttings, young plants, and contract-grown or purchased finished plants.
- Evaluate plant quality, size, condition, and specifications, and identify signs of pests, disease, handling damage, or transportation damage.
- Document inspection findings with descriptions, photographs, and shipment information using PlantScout and other company systems.
- Prepare and submit quality claims, follow up with vendors, and track claims through resolution.
- Work with R&D, Growing, Operations, and Availability to address concerns and prevent unsuitable material from moving into production.
- Monitor recurring quality issues and recommend improvements to inspection procedures and vendor performance.
- Support plant health monitoring and R&D trials through observations, data collection, and recordkeeping.
- Follow safety, sanitation, biosecurity, and applicable Worker Protection Standard requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
