Department Lead - Live Goods Lead

Steins•Brookfield, WI

About The Position

The Department Lead assists and partners with the management team to provide leadership, enthusiasm, and integrity in support of the company’s Mission, Vision, and Values. This results-driven role helps execute those principles, develop the team, and provide an exceptional customer experience. The Department Lead is expected to be friendly, positive, helpful, team-oriented, and respectful toward team members and customers. Candidates should have a passion for horticulture, yard and home décor, and seasonal merchandise. Horticulture knowledge and experience with personal computers, POS systems, and software packages are preferred. The role is located in Brookfield, Wisconsin, and reports to the Store Manager and Assistant Store Manager.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Exceptional leadership qualities while remaining approachable, confident, and knowledgeable.
Exceptional communication and interpersonal skills.
Ability to train and develop sales associates.
Time-management and multitasking skills.
Strong organizational and problem-solving skills.
Ability to adapt and change based on specific situations.
Ability to interpret reports, training materials, operations manuals, and other documents.

Nice To Haves

Horticulture knowledge.
Skills operating personal computers, POS systems, and various software packages.

Responsibilities

Provide a friendly and helpful environment, greet and engage customers, maintain service standards, demonstrate product knowledge, and follow customer service guidelines.
Train and coach associates in coordination with management on business practices, skills, and product knowledge.
Adapt management style and approach to situations to achieve desired results.
Foster a respectful work environment for associates.
Manage staff efficiently to maintain an exceptional customer experience.
Maintain a clean and safe work environment, including fixtures, shelves, backroom, bathroom, and sales floor, in accordance with company policies.
Ensure compliance with company policies and procedures, including uniform and dress-code requirements.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and displayed properly.
Maintain accurate product inventory, including on-hand counts and timely receipt of goods.
Use and understand POS and computer systems for cash management, opening and closing tills, markdowns, customer returns, and sign creation.
Perform other duties as needed to meet business needs.