Department Lead - Live Goods Lead

Steins•Milwaukee, WI

About The Position

The Department Lead assists and partners with the management team to provide leadership, enthusiasm, and integrity in advancing the company’s Mission, Vision, and Values. The role helps execute those principles, supports team development, and contributes to results while providing an exceptional customer experience. The Department Lead is expected to be friendly, positive, helpful, and team-oriented, and to show respect for team members and customers. This position leads the Live Goods department and helps ensure excellent customer service, associate training and coaching, efficient staffing, and a clean and safe work environment. It also supports merchandise quality and presentation, inventory accuracy, signage, and compliance with company policies and procedures. The position is based in Milwaukee, Wisconsin, and reports to the Store Manager and Assistant Store Manager.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Exceptional leadership qualities while remaining approachable, confident, and knowledgeable.
Exceptional communication and interpersonal skills.
Ability to train and develop sales associates.
Time-management and multitasking skills.
Organizational and problem-solving skills.
Ability to adapt and change based on specific situations.
Ability to interpret reports, training materials, operations manuals, and other documents.

Nice To Haves

Horticulture knowledge.
Skills operating personal computers, POS systems, and various software packages.

Responsibilities

Provide an exceptional customer experience by greeting and engaging customers, maintaining standards, demonstrating product knowledge, and following customer service guidelines.
Work with management to train and coach associates in business operations and product knowledge.
Adapt leadership style and approach to situations to achieve desired results.
Foster a respectful work environment for associates.
Manage staff efficiently to maintain an exceptional customer experience.
Maintain a clean and safe work environment across fixtures, shelves, the backroom, bathroom, and sales floor in accordance with company policies.
Ensure compliance with company policies and procedures, including uniform and dress-code requirements.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and displayed properly.
Maintain accurate product inventory, including on-hand counts and timely receipt of goods.
Use and understand POS and computer systems for tasks including cash management, opening and closing tills, markdowns, customer returns, and sign creation.