Department Lead - Live Goods Lead

Steins•Waukesha, WI

3d•Onsite

About The Position

The Department Lead partners with the management team to provide leadership and help advance the company’s Mission, Vision, and Values. The role supports execution of those principles, focuses on results and team development, and helps deliver an exceptional customer experience. The Department Lead is expected to be friendly, positive, helpful, team-oriented, and respectful toward team members and customers. The posting lists department areas including Guest Services, Live Goods, and Home & Garden.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Exceptional leadership qualities while remaining approachable, confident, and knowledgeable.
Exceptional communication and interpersonal skills.
Ability to train and develop sales associates.
Time-management and multitasking skills.
Organizational and problem-solving skills.
Ability to adapt and change based on specific situations.
Ability to interpret reports, training materials, operations manuals, and other documents.

Nice To Haves

Horticulture knowledge.
Experience operating personal computers, POS systems, and various software packages.

Responsibilities

Provide customers with an exceptional experience by greeting and engaging them, maintaining standards, demonstrating product knowledge, and following customer service guidelines.
Work with management to train and coach associates in business practices and product knowledge.
Adapt management style and approach to situations to achieve desired results.
Foster a respectful work environment for associates.
Manage staff efficiently to maintain an exceptional customer experience.
Maintain a clean and safe environment, including fixtures, shelves, backroom, bathroom, and sales floor, according to company policies.
Help ensure compliance with company policies and procedures, including dress code and uniform standards.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and properly displayed.
Maintain accurate product inventory, including on-hand counts and timely receipt of goods.
Use and understand POS and computer systems for cash management, opening and closing tills, markdowns, customer returns, and sign creation.