Department Lead - Live Goods Lead

Steins•Racine, WI

6d•Onsite

About The Position

The Department Lead assists and partners with the management team to provide leadership, enthusiasm, and integrity in advancing the company’s Mission, Vision, and Values. The role helps execute those principles, focuses on results, supports team development, and provides an exceptional customer experience. The Department Lead is expected to be friendly, positive, helpful, and team-oriented, and to show respect for team members and customers. The position leads department operations and associates, including customer service, training and coaching, staffing, workplace safety and cleanliness, merchandise presentation and inventory, signage, and compliance with company policies. It also uses point-of-sale and computer systems for cash management, opening and closing tills, markdowns, returns, and sign creation. The role requires a passion for horticulture, yard and home décor, and seasonal merchandise.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Exceptional leadership qualities, while remaining approachable, confident, and knowledgeable.
Exceptional communication and interpersonal skills.
Ability to train and develop sales associates.
Time-management and multitasking skills.
Organizational and problem-solving skills.
Ability to adapt and change based on specific situations.
Ability to interpret reports, training materials, operations manuals, and other documents.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Horticulture knowledge.
Skills operating personal computers, POS systems, and various software packages.

Responsibilities

Provide an exceptional customer experience by greeting and engaging customers, maintaining standards, demonstrating product knowledge, and following customer service guidelines.
Work with management to train and coach associates in business practices and product knowledge.
Adapt management style and approach to situations to achieve desired results.
Foster a respectful work environment and efficiently manage staff to maintain an exceptional customer experience.
Maintain a clean and safe work environment, including fixtures, shelves, the backroom, bathroom, and sales floor, according to company policies.
Ensure compliance with company policies and procedures, including dress-code and uniform requirements.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and properly displayed.
Maintain accurate product inventory, including on-hand counts and timely receipt of goods.
Use POS and computer systems for cash management, opening and closing tills, markdowns, customer returns, and sign creation.