Department Lead - Live Goods Lead

Steins•Big Bend, WI

About The Position

The Department Lead for Live Goods assists and partners with the management team to provide leadership, enthusiasm, and integrity in support of the company’s Mission, Vision, and Values. The role helps execute those principles, drive results, develop the team, and provide an exceptional customer experience. The Department Lead is expected to be friendly, positive, helpful, team-oriented, and respectful toward team members and customers. The role supports store operations by maintaining customer service standards, coaching associates, managing staffing, ensuring a clean and safe work environment, and overseeing merchandise presentation, inventory, signage, and product quality. It also involves using point-of-sale and computer systems for cash management, opening and closing tills, markdowns, returns, and sign creation. Candidates must have a passion for horticulture, yard and home décor, and seasonal merchandise. Horticulture knowledge and experience with computers, POS systems, and software packages are preferred. The position is located in Big Bend, Wisconsin and is classified as non-exempt. Physical activities include sitting, standing, reaching, walking, communicating, and occasionally climbing, balancing, stooping, kneeling, crouching, or crawling. The role requires frequently lifting or moving up to 3 pounds and occasionally lifting or moving up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. Duties may extend beyond the listed responsibilities as business needs require.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Exceptional leadership qualities while remaining approachable, confident, and knowledgeable.
Exceptional communication and interpersonal skills.
Ability to train and develop sales associates.
Time-management skills and ability to multitask.
Strong organizational and problem-solving skills.
Ability to adapt and change based on specific situations.
Ability to interpret reports, training materials, operations manuals, and other documents.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 3 pounds and occasionally up to 25 pounds.

Nice To Haves

Horticulture knowledge.
Skills operating personal computers, POS systems, and various software packages.

Responsibilities

Help execute the company’s Mission, Vision, and Values and support results and team development.
Ensure customers receive an exceptional experience by greeting and engaging them, maintaining standards, demonstrating product knowledge, and following customer service guidelines.
Train and coach associates, in conjunction with management, in business operations and product knowledge.
Adapt management style and approach to situations to achieve desired results.
Foster a respectful work environment and efficiently manage staff to support an exceptional customer experience.
Maintain a clean and safe work environment, including fixtures, shelves, backroom, bathroom, and sales floor, according to company policies.
Ensure compliance with policies and procedures, including the company dress code.
Maintain appropriate merchandise stock levels, merchandise quality, and presentation.
Ensure signage is current and displayed properly.
Maintain accurate product inventory, including on-hand counts and timely receipt of goods.
Use POS and computer systems for cash management, opening and closing tills, markdowns, customer returns, and sign creation.