Litigation Operations Support Analyst - Subpoena Processing
About The Position
The Litigation Operations Support Analyst handles moderately complex legal documents and uses knowledge of relevant document types to provide thorough responses on behalf of the bank to third parties. The role involves interpreting legal documents, exercising sound judgment, making informed decisions, restricting accounts when applicable, and complying with state and federal requirements and privacy laws. The analyst maintains a caseload and meets production, quality, and deadline requirements. Within Legal Order Operations, the analyst processes subpoenas served on the bank in civil and criminal matters. The work includes reviewing complex legal documents, recording key information in the case management system, and researching bank systems to locate records responsive to subpoenas. The analyst communicates with law enforcement, agencies, and attorneys to discuss scope, court appearances, and reasonable delivery due dates. The position requires managing a large caseload with multiple moving parts and making decisions with minimal support.
Requirements
- At least 1 year of experience in portfolio management, legal, mortgage, and/or finance.
- Ability to research, identify, and retrieve responsive documents across a variety of banking products, systems, and platforms.
- Excellent written and verbal communication skills, including tailoring communications to diverse audiences, active listening, and timely follow-up and status updates.
- Strong attention to detail and a record of delivering accurate, complete work within required deadlines.
- Strong analytical, problem-solving, and decision-making skills, using research, past experience, and available resources to develop effective solutions.
- Ability to adapt to changing priorities, manage multiple projects simultaneously, and embrace processes that improve efficiency and effectiveness.
- Self-motivation and ability to work independently, exercise sound judgment, and require minimal supervision while maintaining a collaborative team mindset.
- Professional demeanor and client-service orientation, including patience, composure, and professionalism when handling sensitive or complex matters.
- Skills in attention to detail, organizational effectiveness, research, analytical thinking, business acumen, interpreting relevant laws, rules, and regulations, pipeline management, and risk management.
Responsibilities
- Process third-party subpoenas served on the bank in civil and criminal matters.
- Review complex legal documents and log key information in the case management system.
- Apply state and federal laws when evaluating proper service, customer notification requirements, and compliance with the Right to Financial Privacy Act.
- Navigate multiple systems to research and retrieve documents responsive to subpoenas.
- Interact with law enforcement, agencies, and attorneys to negotiate scope, court appearances, and reasonable delivery due dates.
- Maintain and manage a large caseload with multiple concurrent tasks.
- Interpret legal documents accurately.
- Submit timely and accurate responses to legal matters.
- Communicate effectively with external third parties.
- Make decisions with minimal support.
Benefits
- Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
