Litigation Operations Support Analyst – Attachments

Bank of America•Phoenix, AZ

23h

About The Position

At Bank of America, the Litigation Operations Support Analyst handles moderately complex legal documents and applies knowledge of specific document types to provide thorough responses to third parties on the bank’s behalf. The role requires interpreting legal materials, exercising sound judgment, making informed decisions, restricting accounts when appropriate, and complying with state and federal requirements and privacy laws. The analyst maintains a caseload while meeting production, quality, and deadline requirements. Within Legal Order Operations, the Attachments function processes third-party levies, garnishments, temporary restraining notices, and seizure warrants relating to debts or criminal activity. The work involves reviewing legal orders, determining whether client funds should be attached, identifying applicable exemptions, and responding to courts, agencies, and other external parties. This area carries significant legal and reputational risk.

Requirements

Excellent written and verbal communication skills, including the ability to comprehend complex legal documents.
Ability to manage a high-volume caseload of litigation requests, subpoena responses, and document retrieval assignments while meeting established service-level agreements and deadlines.
Ability to research, identify, and retrieve responsive documents across multiple banking products, systems, and repositories while maintaining quality and compliance.
Strong organizational and time-management skills, including prioritizing competing demands, managing multiple cases, and producing accurate work with attention to detail.
Strong analytical, problem-solving, and decision-making skills, including conducting complex research, evaluating findings, and recommending effective solutions for time-sensitive matters.
Ability to comprehend subsequent follow-up documents that may affect the status of orders and to make timely decisions on legal documents.
Ability to adapt to changing priorities, regulatory requirements, and business needs while maintaining productivity in a fast-paced environment.
Self-motivation and ability to work independently, exercise sound judgment, identify process improvements, and require minimal supervision.
Professional demeanor and a strong client-service focus, including patience, composure, and professionalism when handling sensitive legal matters and escalations.
Skills in attention to detail, organizational effectiveness, research, analytical thinking, business acumen, interpreting relevant laws, rules, and regulations, pipeline management, and risk management.

Responsibilities

Review complex legal orders, apply state or federal laws, and determine whether to attach client funds.
Process levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity.
Determine eligibility for state or federal exemptions.
Initiate payment of funds to an agency or court, as applicable.
Apply federal exemptions to allow access to exempt funds.
Create customer notification letters regarding account activity.
Provide official bank responses to courts or agencies.
Contact agencies, including law enforcement, as needed.
Interpret legal documents accurately.
Manage caseload effectively.
Submit timely and accurate responses to legal matters.
Communicate effectively with external third parties.
Make decisions with minimal support.